Orders and Shipping on Shop3

Shop3's comprehensive order and shipping management system is designed to ensure a seamless and efficient experience for both buyers and sellers.

For Buyers:

1. Ordering Process

• Easy Checkout: Add products to the cart, choose shipping options, apply vouchers or $SHOP3 tokens, and select a payment method at checkout.

2. Order Tracking

• Real-Time Updates: Track the order's journey from confirmation to delivery through the Shop3 app or website, with constant updates.

3. Communication with Sellers

• Direct Contact: Use the in-app chat feature for inquiries about products, shipping, or issues post-purchase.

4. Receiving Products

• Upon receipt of the product, the buyer is encouraged to check the product and confirm receipt in the app.

• This confirmation triggers payment to the merchant according to the Shop3 Guarantee Policy. Returns and refunds

• If a product is not as described or has a problem, then the buyer can request a return or refund through the app.

• Shop3's Returns and refunds policy explains the terms and procedures for these requests.

5. Returns and Refunds

• Hassle-Free Process: Request returns or refunds directly through the app if the product is not as described, with clear terms outlined in Shop3's policy.

For Merchants:

6. Order Management

• Merchant Centre: View and manage orders, update statuses, and communicate with buyers efficiently.

7. Shipping Options

• Flexible Logistics: Choose from Shop3's logistics partners or select a preferred carrier, with support for multiple shipping options.

8. Shipping Labels and Documents

• Automated Generation: Print necessary shipping labels and documents directly from the platform for organized dispatch.

9. Order Fulfilment

• Shipping and Tracking: Pack and ship the order as per Shop3's guidelines, update the status to 'Shipped', and provide tracking details.

10. Processing Returns

• Return Management: Handle returns in compliance with Shop3's return policies, including buyer communication and processing eligible returns.

Common Shipping Features:

• Multiple Shipping Options: Choose from standard to expedited shipping to meet diverse needs.

• Automatic Rate Calculation: Shipping costs are calculated based on weight, size, and destination.

• Free Shipping Promotions: Encourage more purchases with regular free shipping offers.

Through these structured systems, Shop3 ensures that both buyers and sellers have a positive and straightforward ordering and shipping experience, reinforcing the platform's commitment to user satisfaction and efficiency.